Here is an outline of our returns policy. If you wish to return a product or report a fault, please contact us on 0800 6520080.
14.1 Unwanted items – Business to Business Transactions:
Business to Business transactions are not covered by Consumer Contracts Regulations, and will be dealt with on a case by case basis.
Please call us on 0800 6520080 to discuss further.
14.2 Unwanted items – Consumer Transactions:
Items can be returned for a full refund less carriage and credit card charges (2%) if originally purchased with a credit card within 7 days provided they are returned in the original packaging, are complete and in ‘as new’ condition.
If free shiping was part of the sale, a deduction of £ 9.95 ex VAT or more will be made to cover the actual shipping costs.
While in possession of the items you are under a statutory duty (Distance Selling Regulations) to take ‘reasonable care’ of them. This entitles you to open the box to inspect the contents, and try out the product in a way that would be considered reasonable within a shop environment. We reserve the right to take action under the Distance Selling Regulations if reasonable care is not taken and restocking fees may be applied.
If you wish to return an item, then please call us on 0800 6520080 in order that we know to expect the item back. Please make sure that you use an insured delivery service as we cannot accept responsibility for items that are lost or damaged on the way back to us. Alternatively, we can arrange collection with our courier, although this service is chargeable.
14.3 Exceptions:
We regret that we cannot accept cancellations of contracts for the purchase of software products or hardware that includes software as part of the package, video or audio content in the form of CDs or DVDs where the item has been unsealed or bespoke items such as build-to-order flightcases or goods which are not normally stocked items and had to have been specially ordered for you.
Generally specially ordered goods are those that are not received the next day from date of order however we will endevour to inform you about such items before the order is processed and shipped.
14.4 Faulty Items:
a) Faulty Items within 30 days of purchase:
Should you be unfortunate enough to receive a faulty item or the product develops a fault within 30 days, we will be happy to arrange to have this item collected from a UK Mainland address at our expense and either repaired or exchanged to at least the same value depending on your preference. If the item has been exported then we will not cover any additional costs of collection and/or delivery.
b) Faulty Items outside 30 days of purchase but still within Manufacturers warranty period:
Should your purchase develop a fault after 30 days (but still within Manufacturers warranty period) from date of receipt we will be happy to help facilitate any warranty repairs necessary. This will not include any carriage charges, however we can arrange for our courier to collect and deliver at a pre-arranged cost. We may choose to send the item to the manufacturer or repair in our own service centre. If the repair is deemed uneconomical we reserve the right to offer an exchange or refund at our discretion.
c) In the unfortunate event goods have been delivered damaged:
It is imperative goods are inspected shortly after delivery and we are notified within 24 hours of receipt of any damage sustained.
